Returns & Refund

Last updated: September 25, 2026

We accept eligible returns requested within 30 days after delivery. This policy applies to purchases made directly from Cosmecoart.

Return eligibility

Clothing must be unworn, unwashed, unused, and in its original condition, with original tags attached. Please include any original accessories and packaging where possible, and provide your order number or proof of purchase.

How to request a return

Email cosmeartplatform@gmail.com with your order number and the item you want to return within 30 days of delivery. We will provide return instructions and the correct return address. Please wait for these instructions before sending anything, and send your return within 14 days after approval. Keep your shipping receipt and use a tracked service.

Return shipping and fees

For a change of mind, fit, or size return, you pay the return shipping cost. Original shipping charges are not refundable unless required by law or the return is due to our error. We do not charge a restocking fee.

If your item arrives faulty, damaged, or incorrect, contact us promptly with your order number and, where possible, photos. We will arrange an appropriate replacement or refund and cover necessary return shipping. The unused-condition requirements do not restrict your rights for faulty goods.

Refunds

We will inspect your return and notify you of the result. Approved refunds will be issued to your original payment method within 10 business days after we receive the returned item. Your bank or payment provider may take additional time to post the credit. Contact us if you have not received a refund notification after that period.

Exchanges and cancellations

For a different size or item, request a return and place a new order. Availability is not guaranteed. To request an order cancellation or address change, email us as soon as possible. We cannot guarantee changes once fulfillment has started; shipped orders follow the return process.

Your consumer rights

This policy does not limit any mandatory cancellation, refund, or other consumer rights under applicable law. Where those rights provide different or additional protections, they take priority.