Shipping policy

Last updated: September 25, 2026

Order processing

Orders are processed within 1–7 business days, Monday through Friday, after payment confirmation. Weekends and public holidays are not business days. Processing time is separate from carrier delivery time. If we cannot ship within this period, we will contact you with an updated estimate and cancellation or refund options.

Shipping rates and delivery

Available shipping destinations, methods, and charges are shown at checkout before you pay. Delivery time depends on the selected service and destination. Carrier estimates begin after shipment and are estimates, not guaranteed arrival dates. Any item-specific preorder or later dispatch date will be disclosed before purchase.

Tracking

We will send a shipment confirmation to the email address on your order, with tracking information when available. Tracking may take time to update after a carrier receives the package.

Address changes and delivery problems

Please check your delivery address before placing an order. For a correction, delay, missing package, or damaged delivery, contact cosmeartplatform@gmail.com with your order number. We will help investigate and arrange the appropriate next steps. Address changes cannot be guaranteed after fulfillment starts.

International orders

If international shipping is available for your destination at checkout, customs processing may affect delivery. Duties and import taxes not collected at checkout may be charged by your local authorities and are the recipient's responsibility, subject to applicable law.

Returns

Please see our Returns & Refunds Policy for return eligibility, shipping costs, and refund timing. Nothing in this policy limits your mandatory consumer rights.